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Shipping & Returns Policy

Shipping

Items are shipped via FedEx & DHL. Shipping costs vary based on weight, shipping method and zip code.

Orders ship within 3-7 working days.

We will send you a confirmation e-mail when your order has shipped.

International Shipping

Please note: Due to the United Kingdom economic restrictions, we may be unable to ship to some countries. In the event we are unable to ship to your country, you will be notified that your order has been cancelled and your credit card or PayPal account will not be charged. Orders shipping to countries outside the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country, as well as delivery delays due to required customs clearance procedures.

Returns/Exchanges

Returns

To return an item for refund:

1. Email us at store@hbacademy.org.uk to request a return number.

2. Send us photos of the defective items

3. Returns request would be reviewed and subject to terms and conditions.

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