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Recovering a Lost or Forgotten Password

How to send yourself a password reset via email:

  1. From the My Account log in page, click on Lost your password?
  2. Enter your HBA username or email address.
  3. Check your email inbox. HBA will immediately send a message to your account’s email address.
  4. Click the reset link in that email.
  5. Choose a new password.

Click on Lost your password? Enter your HBA username or email address. Check your email inbox. Click the reset link in that email. Choose a new password.

The password reset links included in these emails are time-sensitive. If you click the link and it doesn’t work, try requesting a new one and use the link as soon as you can.
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